How we protect your privacy
Your personal data and privacy are priorities
What data we collect and how
We collect only the information you provide, such as name, email, and contact details, necessary to manage your subscription and deliver our planning services.
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→Full name as entered during subscription or enquiry
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→Email address used for communications
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→Phone number for appointment updates
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→Questions or details sent via forms
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→Billing details for processing your subscription
We do not collect or store sensitive financial information, credit card data, or information unauthorised under Australian law.
How your information is used
Personal details are used strictly to provide our subscription, handle requests, book appointments, and improve service quality.
Your data is never sold, rented, or shared for marketing. Only relevant staff have access for service provision.
Your access and rights
You can request access to, correction of, or deletion of your information held by us at any time. We aim to facilitate your rights under the Privacy Act.
Access your data
Request a copy of info we hold about you.
Request correction
Ask us to amend inaccurate details.
Erasure requests
Request removal of data where possible.
Data transfer
Request your data in a portable form.
When and how we may share data
We only share data with Australian partners as required for service delivery (e.g., booking platforms).
All partners uphold privacy commitments and never use your information beyond our contract.
Security measures for your data
All records are stored securely using updated electronic protection measures, compliant with Australian law.
We regularly review protocols to prevent loss, misuse, or unauthorised access to your details.
Questions or privacy requests
Address: 66 Clarence Street, Sydney, NSW 2000 Australia
Phone: +61-3-4733-8086
Email: content@serenotavilo.com