Terms and conditions for our service
These terms apply to all users and subscribers of our financial planning service, outlining the relationship, responsibilities, and limitations in using serenotavilo.com.
August 16, 2025
Acceptance of terms
By accessing our website or subscribing to our monthly planning service, you accept and agree to these terms. If you do not agree, do not use our website or purchase a subscription. Please review these terms regularly.
Definitions
Key terms used throughout these conditions include:
Service: The subscription-based planning and consultation support described on serenotavilo.com.
Client: Any person who subscribes, uses, or interacts with our planning services or enquiries forms.
Advisor: Our qualified professionals providing personal planning and consultation advice as described.
Subscription: Recurring monthly fee for access to professional planning sessions and support.
Use of service
Our subscription provides access to regular consultation, personalised review, and support. No investment products or financial management accounts are provided.
Eligibility
Service is available to Australian residents 18 years and older. Users outside Australia should consult local law before subscribing.
ID may be required for certain requests.
User responsibilities
Clients must provide accurate information and use the service for personal purposes only.
Prohibited uses
Misuse of the website or service is not allowed.
Intellectual property
All site content (text, images, graphics, structure) belongs to serenotavilo.com unless otherwise credited. You may view and reference for personal use only. Unauthorised copying or distribution is prohibited.
User content
Messages, questions, or material submitted through forms remain your responsibility. We reserve the right to respond or decline as appropriate.
Your content rights
You grant us a right to use submitted content to answer your enquiry and improve the service, within privacy constraints.
Privacy practices and data use
Please see our Privacy Policy for details on how we protect and process your information in line with Australian laws. No sale or transfer to third parties for marketing purposes.
Read privacy policyDisclaimer and limitation of results
Results may vary for each client and no guarantees are provided as described in our full disclaimer.
Important disclaimer notice
Our service is consultative, not instructional, with no promise of outcomes or profits. Please exercise personal judgment.
Limitation of liability and disputes
Our liability is limited to the extent permitted by law as detailed in the full disclaimer and these terms. We are not liable for third-party content.
Indemnity
You agree to hold us harmless from claims, losses, or damages arising from your site or service use, unless caused by our negligence.
Dispute and complaint handling
Disagreements are resolved fairly, using Australian standards.
Arbitration
If a dispute cannot be resolved informally, we may refer to binding arbitration in Australia.
Clients may seek local advice before proceeding.
Online dispute resolution
The EU’s ODR platform may be used for certain cross-border complaints, subject to eligibility.
Dispute resolution platformSeverability
If any part of these terms is held invalid, the remainder applies as permitted by law.
Entire agreement
These terms, including disclaimers and policies, form the full agreement with users.
Applicable law and jurisdiction
Australian law governs these terms. Courts in Australia have jurisdiction.
Termination
We reserve the right to suspend or terminate service if terms are breached. You may cancel your subscription anytime under your account.
Policy updates
We may update terms to reflect changes. Users should review terms periodically for updates.
Service questions or complaints
Please contact our team with any questions about these terms or your subscription.
Contact email: content@serenotavilo.com
Contact phone: +61-3-4733-8086
Office address: 66 Clarence Street, Sydney, NSW 2000 Australia
Effective from: August 16, 2025
Version: v3